Gordon has a problem - revisited

To Puckdropper-
Thanks much for your detaied instructions on cleaning Gordon. Gave them to my son and he took the shell off, and put it back on - said
he'd never get it back together.
He emailed Bachmann for a quote to do the cleaning for him. They replied back that if Gordon was less than a year old, they would repair or replace at no charge. Since I bought the engine for my grandson, I dug around and found the receipt, my son mailed it and Gordon to Bachmann and about 10 days later, Gordon shoed up ready to run.
Now Gordon is pulling 2 passenger cars one one track, Percy pulling two hoppers on another track, and a third track has James The Red Engine pulling 2 passenger cars. Thomas sits atop the mountain watching the three layouts. James was a recent acquisition from Josh (grandson) and Pops (me) attending a train show this past wekend - yes he talked me into buying James AND 2 passenger cars for him.
All is well in the land of Sodor.
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Glad it worked out for you. Taking locomotives apart and getting them back together can be a difficult thing, so it sounds like sending it in was well worth it.
It sure sounds like Bachmann has excellent product support.
Puckdropper
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Just in case you are not aware of it, The Bachmann site has a forum for Thomas & Friends.
http://www.bachmanntrains.com/home-usa/board/index.php
r
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