One of the reasons for the trip up to Scotland last week, was to collect a large format (A0) inkjet plotter that we had bought on ebay. Mark McGrath kindly arranged to collect it from the other side of the Forth, and we were able to reciprocate by bringing up some lamps that he had bought from Rushden to his factory at Broxburn.
The plotter had a couple of problems, one of which was a tiny one-way clutch assy (Made by NTN in Japan) which had developed rotational slack, this allowed the rollers that were supposed to draw the plotter paper through to be stationary when the paper arrived, causing a jam.
I went back up to the factory after tea last evening, and had a spanner and screwdriver session, after which a quick squirt of WD40 or somewthing equivalent and it was fine. No slack at all between driving and freewheeling.
The next problm was an error message about "Media Jam" which is a Paper Jam to us folks. That required an email last night and a call to Oce in Brentwood today, and I have to say that I was very pleasantly surprised to receive instant assistance and great courtesy from the people there. Quoted me £253.00 for a call-out, but also offered phone help to try a few quick fixes.
Half an hour later we were away, the paper sensor had to be slightly moved as a fix for a sensor problem that arose occasionally. Very nice to meet a large company that has regained a bit of its service ethic.
Got to try it out on the PC now, but altogether a most satisfying conclusion.
Don't ask me about the ink spill in the new van....
Peter
-- Peter & Rita Forbes Email: snipped-for-privacy@easynet.co.uk