OT - warning, credit card scam

Jun 09, 2004 16 Replies
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This is a genuine warning from a friend who works as a civilian employee for a UK Police force.


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Subject: VISA & MASTERCARD SCAM


I have been told about the below and had it passed onto me. Please send this out to as many people as you can...


Please see e-mail below re latest VISA & MASTERCARD scam. Please pass on to all your teams and mailing lists. I got this from a contact in the Halifax Visa team so it is happening !!


Visa and MasterCard scam



A friend was called on this week from "VISA" and I was called on Thursday from "MasterCard". It worked like this: Person calling says, "This is Carl Patterson (any name) and I'm calling from the Security and Fraud department at VISA. My Badge number is 12460. Your card has been flagged for an unusual purchase pattern, and I'm calling to verify.



Did you purchase an Anti-Telemarketing Device/ Any expensive item for £497.99 from a marketing company based in Anywhere?" When you say "No". The caller continues with, "Then we will be issuing a credit to your account. This is a company we have been watching and the charges range from £297 to £497, just under the £500 purchase pattern that flags most cards. Before your next statement, the credit will be sent to (they give you your address), is that correct?"



You say, "Yes". The caller continues . . . "I will be starting a fraud investigation. If you have any questions, you should call the 0800 number listed on your card and ask for Security. you will need to refer to this Control #". They then give you a 6 digit number. "Do you need me to read it again?" Caller then says he "needs to verify you are in possession of your card (this is where the scam takes place as up until now they have requested nothing !) they ask you to turn your card over.



There are 7 numbers; the first 4 are 1234 (or whatever as they have your number anyway) the next 3 are the security numbers that verify you are in possession of the card (these are the numbers they are really after as these are the numbers you use to make internet purchases to prove you have the card) Read me the 3 numbers." Then he says "That is correct. I just needed to verify that the card has not been lost or stolen, and that you still have your card.



Do you have any other questions?



Don't hesitate to call back if you do."



You actually say very little, and they never ask for or tell you the card number. But after we were called on Wednesday, we called back within 20 minutes to ask a question. Are we glad we did! The REAL VISA security department told us it was a scam and in the last 15 minutes a new purchase of £497.99 WAS put on our card. Long story made short. We made a real fraud report and closed the VISA card and they are reissuing us a new number.



What the scam wants is the 3 digit number and that once the charge goes through, they keep Charging every few days. By the time you get your statement, you think the credit is coming, and then it's harder to actually file a fraud report.



REMEMBER: THE REAL VISA REINFORCED THAT THEY WILL NEVER ASK FOR ANYTHING ON THE CARD (THEY ALREADY KNOW EVERYTHING ABOUT US)!!!!.



What makes this more remarkable is that on Thursday, I got a call from "Jason Richardson of MasterCard" with a word for word repeat of the VISA Scam. This time I didn't let him finish. I hung up.



We filed a police report (as instructed by VISA), and they said they are taking several of these reports daily and to tell friends, relatives And co-workers.


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Regards,



Kim Siddorn,


Having read it all the way through, it does seem to me that this is a warning to be taken seriously. If one person gets a headsup that might otherwise have fallen for it, then this warning has been worth its bandwidth. Perhaps there should be a gullibility test attached to credit card applications ;o))

regards,

Kim Siddorn,

Hi Kim, The card suppliers do contact you about dubious transactions but don't ask for any codes. I bought an expensive item last year (from a reputable firm) & my card supplier rang and asked if I had purchased the item twice. (I hadn't) I contacted the firm & they apologised & said it must have been accidently entered twice. They said that they would have spotted this later but I am glad that I didn't get to find out if this was correct!

-- Dave Croft Warrington England

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I have to agree with Kim on this one. We have regular checks on our cards by the card companies, usually when we are overseas and the pattern of buying changes.

We have also had Natwest's Visa Fraud Department on the phone at 9pm asking about specific transactions and asking us to confirm the transaction details.

In all cases the actual card number was not discussed at all. When we asked if they could verify who 'they' were, they immediately gave a verifiable phone number to call back on and their own names and positions. The transactions they quoted were sufficient for us to be able to confirm their bona fides.

Peter

-- Peter & Rita Forbes snipped-for-privacy@easynet.co.uk Engine pages for preservation info:

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Presumably they could also give the answers to your security questions back to you, mothers maiden name, etc. Sort of using their own system in reverse. How do you know the phone number they give you is bona fide? I have never had such a phone call. Does that mean I'm boring?

John

John Manders" wrote > I have never had such a phone call. Does that mean I'm boring?

No more boring than me, John, I've never had a call like that either, though the amount of email I receive connected to credit card validation, ebay/paypal a/c validation, prizes I've won, African oil money I should receive and so forth, makes me realise what a lot of thieving sods there are out there. I'm just glad I come across so few in "real" life.

Regards, Arthur G

It doesn't take much. I loathe cities and shopping so tend to drop the car in for service then embark on a carefully planned campaign of spending two or three times a year. I always get the fraud enquiry that day. Intrusive but comforting in an annoying sort of way :-) ttfn Roland

though the amount of email I receive connected to

African oil money I should receive and so forth,

just glad I come across so few in "real" life.

Probably not, a note has appeared on my last couple of VISA statements to the fact they will only ask for a couple of letters from the other security information. I suspect the operators only get told letter 2 is A, letter 4 is X, protects both the operators and the companies involved being accused of divulging your secret information and thus being able to abuse it.

You don't but one would assume they give you the one on the card so you can check.

Neither have I but then my spending pattern is fairly consistent. Sudden changes to your spending pattern trigger the CC companies alarm bells.

There are other things that we have with Natwest, including card insurance that they can quote details for, plus the transaction details were too recent to come up on any paperwork.

Gentlemen,

Listening to you lot means the best decision my wife and I ever made was not to have a credit card and the longer we can hold onto our cash the better.

Martin P

p.s. before anybody comments, we are not tight A***s either. :-)) or Scottish

Yes, but try going overseas for a few weeks without one and see how far you go, plus you can't do a lot with cash online, it won't go in the floppy disk slot....:-))

With a reasonable amount of care and heeding sensible warnings, it is not any worse than it should be.

Remember that if you get knocked over the head and your cash is stolen, you've lost that for good (travel insurance provisions excepting) while cards have limits on theft and generally I think you are pretty well covered (again, assuming that you have insurance cover for card loss etc)

Peter

-- Peter & Rita Forbes snipped-for-privacy@easynet.co.uk Engine pages for preservation info:

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Peter,

My answer to that is my wife is not interested in foreign travel, so no costs incurred there all travel on my part is with a company card. It may seem we are a boring pair but we are happy and as I have said before if we cant afford it we dont need it and it seems to me that the insurance companies have it covered with all the little sums of cover you lot pay for the privalige of a piece of fiddleable plastic. Each to his own :-))

Martin P

I used to work with a friend who wouldn't have a credit card. He was interested in photography and bought things from companies over the phone. I used to offer the facility of my card occasionally to speed up his purchase (essential when buying the last item in a sale). Eventually, he got a card of his own and now uses it regularly. He always pays the amount off every month so no costs are incurred. Credit cards are also very useful in unexpected situations. Being able to pay for things quickly and easily can take a lot of strain out of a stressful time. The alternative is to carry enough cash to pay for anything or to keep a high balance in a current account where it doesn't earn interest. Conclusion, I wouldn't be without mine even though it's only used occasionally.

2nd conclusion. It's your decision and, although the above is based on my experience, you must do whatever you feel is right for you.

Regards John

ps Did the stove work?

John Manders said (snip)

Conclusion, I wouldn't be without mine even though it's only used occasionally.

2nd conclusion. It's your decision and, although the above is based on my experience, you must do whatever you feel is right for you.

I've got a dedicated card for Internet purchases, the principal risk. By special arrangement it has a £100 (one hundred pounds) limit and I've found this deals with most things although occasionally I might need to use a higher limited card, but not more than once a year (say).

Another is solely for fuel and as I do some 20,000 miles a year the magnetic strip is bald! Although it is paid by direct debit so never earns the company a penny, the usage means that my credit limit continues to rise and currently wildly exceeds my annual income.

Going abroad reveals a useful feature. I credit one card with (say) £2,000 and get interest-free local cash over the counter at banks, bureau des change etc wherever I go. The last few times we've been overseas, I've not bothered to get any foreign currency at all before I go & stock up the morning after.

Finally, I always tell my card companies what I'm doing and that this and that card will be "in the safe at home for three weeks". If they go walkies, every transaction is refused & it's a simple phone call to get them back on line.

Finally, I absolutely agree with conclusion 2. We all have different ideals and ways of looking at things, the greatest prize of a pluralist society.

Regards,

Kim Siddorn,

Some good ideas there Kim. On the subject of charges, the card companies charge the seller as well as your interest. Last time I heard, it was 4% so don't feel sorry for them, they are still making money out of you. As regards your foreign use. Our debit card is run by visa so we don't have to bother transfering any money to make a credit. We also have an overdraft facility (rarely used) so that card gets used rather as a credit card anyway without any need to arrange payment. I do maintain more than one card just for the occasion when one system fails. Then it's good to have a backup.

Regards

John

|I've got a dedicated card for Internet purchases, the principal risk. By |special arrangement it has a £100 (one hundred pounds) limit and I've found |this deals with most things although occasionally I might need to use a |higher limited card, but not more than once a year (say).

Do you not know about the Cahoot Visa card with the (free) webcard feature?

I leave finding out about this excellent idea as an excercise for the reader. Start at Cahoot's web site.

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