Thank you for your reasoned reply.
The 1995 act makes no menti "Since October 1999 they have had to make reasonable adjustments for disabled people, such as providing extra help or making changes to the way they provide their services. "
So a website owner may well be fullfilling the requirements of the DDA by providing extra help where said website is not accessible for some reason.
Yes, I was already aware of that. The crucial points to me are under the section headed "Duty of providers of services to make adjustments" where there is a clear test of reasonableness, not a blanket requirement.
My interpretation is still that just as an accessible website can be used to ensure services are available to the disabled, the converse is true that other means can be used to deliver a service where a web site is not accessible for some reason. Again from the act "provide a reasonable alternative method of making the service in question available to disabled persons".
I just object to the blanket statement by one poster that a website
*has* to be accessible.
That wasn't quite what I meant, but rather how do you determine when a website is providing a service or not?
MBQ