So, what's the gen with this? Is it a "recall" where all chassis are being
replaced or is it only ones that have shown a problem? I ask, because I
haven't a layout built to run mine on as yet, and I don't want to find I
have a problem in, say, a years time when any warranty has expired......
No it's not a general recall. Heljan asked retailers some months ago how
many faulty Claytons they'd received. We contacted all customers who'd
bought the model from us and advised Heljan how many replacement chassis we
I'd strongly suggest that you test your class 17 thoroughly and contact your
retailer pronto if you have a problem.
Today I received a credit note from Heljan for all the class 17's I
So this mean we are to get our models fixed
get our money back.
or get both..!!
I don't understand how you had a credit note and then go on to say 'Does
this mean delivery is imminent...!
what are you saying..?
Does that mean you are a 'customer' or a ' trader'? I contacted the various
suppliers I bought from yesterday , and each confirmed what 'John Turner'
stated , ie " a replacement chassis will be with the dealers before 1st
November 2009", not a mention of a 'you can have a refund' or anything. If
dealers are being refunded , then that says there are insufficient
replacement chassis to go around, or the dealer requested the refund,
probably as the customer has gone away. I notice they now on sale at £40
less than the original price...
Keep hold of your model. If it goes wrong then it's an extra level of
realism (the real thing wasn't that good, I understand). "Spin" the
problem on eBay, and use the money to get a new one...
It looks like the credit notes were to keep the paperwork straight. I
have just had the new 'Kestrel' delivered, along with a confirmed
delivery date of 26th October for the replacement chassis for Class
On the invoice I got today, the amount of the credit note is showqn
alongside the item line for the new (replacement) chassis. When I got
the credit note last week, I had visions of the chassis not arriving.
Thankfully it appears they will be here in a couple of weeks.