Hangar 9 Quality Issue

Hi all, I took delivery yesterday of The new Hangar 9 Sundowner.After a long wait on back order I was really dissapointed when inspecting the model.The
wings when fitted have a 4 mm gap at the root trailing edge,canopy is a poor fit on one side,rear servo hatch is a poor fit. Whilst the r/h cowling blister is a snug fit on the fuselage the l/h one has a 5 mm gap.Looking along the fuselage on the bottom it has a very serious starved horse look about it. Compared to the rest of my Hangar 9 fleet this can only be described as a pile of crap. It is probably the worst ARTF that I have encountered. The worrying thing is this is not a one off, my friends Sundowner is exactly the same.I have read on a couple of forums that Hangar 9 quality has taken a nose dive but this is apalling.
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Paul.
If you're so unhappy with your new purchase........Return it for a FULL refund and NOT a credit purchase.
IF what you say is true, it's ridiculous to pay that much for such poor workmanship. The law is on your side if you charged it on a credit card. They much credit your account for the full amount, IF it's returned in resale condition. All you would lose is the cost of return shipping and that is the price you must pay.
This doesn't mean Hangar9 is a bad company with bad products. It tells them they should take a closer look at what they're putting on the market. It takes a long time to build a good reputation, but it can be lost with a short series of poor products or service. This also applies to dealers.
Earl of Troy OH http://rcobsession.net --------------------------------------------------- Paul wrote:

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I agree. It's probably something that slipped by without Hangar 9 knowing about it. They won't know if you don't let them know. And if it's the case of someone purposefully selling substandard goods, the only way to let them know it won't be tolerated is to return the item for a refund, not credit, as mentioned above.
Good flying, desmobob

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I quite agree with both your comments.I will of course contact the shop in the morning and ask for assistance.The shop cannot have deliberately sold shoddy goods as the kit box was still sealed in a cardboard box when brought away .The reason for posting this information is because it is strongly rumoured that Hangar 9 have changed to a different chinese manufacturer.If this is the case then they should, and have been made aware of the supposed quality issue.It must be said though I was surprised at the apparant low cost of this model, 220 for a 30% sized model is very reasonable.But if it can't be built without major mods then it's very poor value.

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My F22 raptor had issues, nothing insumountable, but niggles, places where it had to be filed or holes eased, and the glue joints weak and in cases failed in assembly, No biggie but not great. The covering is all rippled too, nothing major but not what I expected from a hanger 9 kit.
Nothing was major, but given this is marketed to learners (I plan on flying it without the learner bits) annoying.
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Contacted seller and they agreed to refund without hesitation (I guess they must have looked at another one as They had another complaint a few minutes before I rang them).I also Emailed Horizon to inform them of the problems but the mail was returned.
wrote:

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Paul wrote:

(...)
I'm replying to this thread because of the mention of Horizon. I have a Firebird Commander 2 that failed to develop enough power to fly, and then developed a motor whine when I tested it at home again. I tried emailing them about it; the first response was fast, but when I asked about it being covered under warranty (and attached a copy of the receipt) I got no reply. Two days later, I called their support line, explained that the plane had been flown (or that I tried, anyway) but would do nothing but land - no altitude gain under full throttle. I explained that it had been "flown", but not crashed. The support guy said to send the fuselage or plane in and they would take care of it. The return form that they make you include, however, makes it clear that they make no promise of doing repairs under warranty, and will charge labor at $30/hour to look at it if not covered. They also try to get you to pay for return shipping *from* them as well as to them...
So, are they going to rip me off if I mail the fuselage back, or are they honest and are just trying to protect themselves? Should I have to pay for shipping both ways on a defective plane? The fuselage is ready to mail.
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The first point of contact for warranty issues is the shop that sold the model to you.If they cannot resolve the problem then they must take it up with their suppliers.If it has been some time since the model was purchased then you will have to send it back to the suppliers. I would think that they will blame the whining motor on crash damage though and charge for the repair.Another course of action may be to contact the local flying club and ask if anyone can help you. It may be cheaper in the long run.

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Paul wrote:

Thanks, but I'm looking for specific experiences with Horizon Hobbies.

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Paul Wrote:

-- vhoward112 ----------------------------------------------------------------------- vhoward1122's Profile: http://www.rcgroups.com/forums/member.php?u 275 View this thread: http://www.rcgroups.com/forums/showthread.php?ts008
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Its funny someone at the model shop was saying their build quality is getting worse. It used to be brilliant but I am now putt off buying anything by them
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I'm working on two H9 planes and both of them are excellent i
construction, covering and I hope the same in the flying department. haven't seen any deterioration of quality...
-- tailskid ----------------------------------------------------------------------- tailskid2's Profile: http://www.rcgroups.com/forums/member.php?u 56 View this thread: http://www.rcgroups.com/forums/showthread.php?ts008
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I found that Hanger 9 build quality to be quite bad, specifically with the Funtana 90. After only a few flights, one of the wings failed, litterly exploded in mid air. On examination it seemed that the wing ribs were not glued together. I contacted the company, who told me to return the wing to them, at my expense. After some time, I was sent a letter telling me that it was too bad that the wing failed, but that it wasn't any of their concern. I have had a look at subsequent Hanger 9 products and have seen a definite deterioration in build quality. Given the company's poor quality control and inadequate consumer relations policies, I would be very reluctant to buy anymore of their products.

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That's good to know. Specifically, to hear about the Customer Relations' aspect. To me, that is extremely important in decisions to purchase.
Ray

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I agree, Hanger 9 quality is junk and I fly often. I have a myriad of planes and helicopters and I found that not only are their products spun from bad opium dens but their customer service is worse. I have had nothing but hard time's when dealing Hanger 9 from shotty workmanship to bad customer service and when they are confronted with an issue they always' turn it on the consumer and in another forum place they , when confronted with another one of their shotty products one of their reps replied, " were not the bad guy's Great Planes are the bad guy's. Sorry Horizon your doing that to yourself. Give your worker's in Taiwan a better grade of opium, maybe the product will get better, lol. I am the Vice President of my flying club as well as an instructor and I can tell you first hand any firebird is usually junk. Hanger 9's billing the F-22 Raptor as a trainer is a farce. Just go to the RCU forum on the F-22 Craptor and you can tell the real people from those that work for Horizon Hobby. In other words don't buy their products until they increase their quality and better their customer service. After all when they stoop to giving accounts to back room garages, hardware stores and turns the company over to it's employee's that usually spells the beginning of the end or should I fraise that, the beginning of the Enron. Happy landings, The Doc
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In 'Doc's email (above), the guy from Hangar9 said that Great Planes are the BAD guys. That couldn't be more WRONG. I've been dealing with Great Planes for a couple years and I find them to be VERY fair and WILLING to correct any errors on their part, and even sometimes my fault, when explained.
If and when I complain of missing or wrong parts (which is very rare) or broken pieces, they say, "Keep the part and we'll send a new one" And they do! They make EVERY effort to correct a problem.
In my way of thinking, 'That makes GOOD business sense' because you want to do business with a company like this.
EarlOfTroy http://rcobsession.net (see my 'Great Planes' models on my website)
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Yes They Have Had Their Issues, And As With Any Aircraft You Should Loo
Into Problems Before You Buy. Like The Funtana 90 Has Wing Issues Unlik The Funtana X 50! Forums Are A Good Thing So You Can Ask Question First, But I Have To Disagree With Hanger 9 And Their Quality. Hanger (horizon Hobby) Issues Alot Of Great Planes And Stuff And If You Reall Look Into It You Will Find That The Quality Is Great! I Guess I A A Hanger 9 Fan
-- ADOMINIQUE031 ----------------------------------------------------------------------- ADOMINIQUE0313's Profile: http://www.rcgroups.com/forums/member.php?u 360 View this thread: http://www.rcgroups.com/forums/showthread.php?ts008
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The Funtana 90 is a great flying model. But the Funtana 90 has had wing design and quality issues. The original wing ribs were solid balsa, with very large holes cut in them to save weight.
This weight saving caused (most of) the wing failures, as described in RC Universe and other forums. They redesigned the ribs, so after my wing failed, I had a look at the newer design. They had gone to a three part rib.
I removed the covering from the newly designed wing to have a closer look at the new ribs, and discovered that they (the ribs) were not glued together! The slightest touch caused the ribs to disintegrate. A huge quality issue!
As for Hanger 9s customer service, I can understand that a company can have design or quality issues. But please have the pride in who you are and what you sell. Admit to the problems and replace defective parts, rather than letting customers "hold the bag".
Hanger 9 airplanes look good and fly well, but unless you take the whole model apart to fix design and quality flaws, expect grief.
RM

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