Since we are trying to get back on track...
I'm interested in the groups feedback on how they would approach
correcting a clients lock bumping concerns.
Lets say a property managment company has 10 leased buildings with
lots of perimeter doors, and inner shared lobby suite entrances.
They are using Schlage E keyway mortise locks throughout the location.
Someone has been gaining access to the buildings and suites, but so
far has only taken a few random items.
Many of the locks have a small "rectangular depression" above the
keyway and the customer is convinced bumping has occurred, and that
this will become a big problem soon. The police report submitted by
one of the tenants indicated there was no clear sign of forced entry.
The customer has discussed the issue with his director, but they
simply repeat they have a tight operating budget this year.
You are concerned about losing a good repeat customer if they perceive
you were not forthcoming and unbiased. (Yes, yes I know you would tell
them the truth about their options, and the cost just is what it
Can/should the current cylinders be preserved, or is the best approach
to promote upgrading them?
- posted 15 years ago