Could someone explain to me the deal with McMaster-Carr being stingy with their catalog?I keep hearing how great they are, but I can't even get them to send me a catalog (to my business). I've tried 3 times in the last 4 years, and always the same line "we produce a limited number of print catalogs" with an implied "you're not worthy of one". How would they know??? The last response I got via email was even bordering on rude.
I personaly spent a fair chunk of change at MSC last year, a few grand, primarily because I can thumb through their catalog--which they automatically send me eahc year--and see all my options at a glance, without having to go online or use some kind of menu system to sort out the contenders and click on each one to see details (argh). In fact, all the companies that send me their catalog (J&L, MSC, Wholesale Tool, Grainger) are getting enough profit from me each year to print several cases of their catalogs, so what's McMaster's problem?
-Adam adam at airraidsirens dot com