I think that reason really did prevail in this case at hand. That's a good thing. Making a scene in a bank is more than just having one's cause written off. Nowadays it can lead to a rapid visit to the graybar hotel. I would not do that. Though I can understand the frustration - I experienced the exact same problem.
There is no need to stand and shout in the lobby because only a very few people will hear this. And most of them work for the bank anyway. Gunner's always championing the second but here the first amendment really comes into play. Publish whatever true factual information about the events as one can, and let the bankers stew in their own juices. Fortuantely even this was not required as the other 8 offended parties managed to convince the bank of the error of its ways!
Jim
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