Hi, we are a group of argentinian modellers. We all have in common that all of us were dissapointed with the Italeri costumer service. We write individually to Italeri from his web page, asking for some missing parts and decals.In some cases the customer services led us to the argentinian retailer, but the retailer here in only a store, they don´t have a customer service.We write again to Italeri explaining the situation and asking again for his help, but Italeri never answer us. Taking in some forums and with friends, we manage to know that all of us are disappointed in the same way by Italeri. We don´t know if the customer service are like this for customer of all the world or only with us, from South America, Argentina. We post this same message in several web forums, to ask other modeller for his experience with Italeri customer service and asking for some answer from Italeri.