Gentlemen,
Wednesday this week my wife and I received our annual statement from the local water company.
My first look at the bill showed that as usual we were in credit, we pay £36.00 per month, and as I read on it stated that our next payment would be also be £36.00 but after that our monthly payments would be £45.00. On the basis that our water usage is all but the same and we are in credit I got my wife to ring them which she did, after pointing out the detail they have recalculated the monthly sum and guess what its only going to be £39.00. The reason for such a large increase was that they made a calculated assumption that we were going to use more water. I don't mind a rise but to give them money to make them money is taking the Mick. Anybody else spotted anything like this.
Martin P