Is it just me or do you think that the seller on ebay should always leave
feedback for the buyer BEFORE the buyer does for the seller?
If I win an auction and pay promptly that is all the seller needs to base
his/her comments and feedback should be left immediately. Too many sellers
wait to see if they have received a positive before leaving feedback for the
buyer with the implication being that if you don't give me a positive, then
I won't give you one. It should be quite possible for the seller to give a
positive based on prompt payment and the buyer to give a neutral or negative
based on standard of goods or quality of service. Maybe a better system
(although I accept it will never happen) would be that the buyer is UNABLE
to leave feedback until he has received feedback from the seller.
What do you think?
I agree with you and I always thought this was some form of feedback extortion.
The last time I bought something on eBay I was surprised to see
"Positive feedback will be automatically left for you upon receipt of
positive feedback". When the item arrived the feedback I left for the
seller was "Easy & fast transaction. Withholds feedback until positive
feedback is received." I was automatically given positive feedback
identical to what the seller's last few customers got. I'm still
curious as to what my feedback would have been if the seller had
actually read and responded to my feedback personally. Hopefully some
of the sellers future customers saw it so they knew the game he was
Perhaps a better solution would be blind feedback. Although both sides would
know when feedback had been left, netiher would be able to read it,
including +ve or -ve, until the other had left feedback.
That is a very sensible suggestion and much better than the one I offered. I
hear what Fil has said but I still beleive that either party should feel
free to leave accurate feedback without worrying about what the other may
say in return.
I completely disagree.
Feedback from a seller isn't /just/ about how good the buyer's money is, or
how quickly he paid. It's about what they're like as trading partner
overall. Are they reasonable, fair and honest (as far as you can tell.)
Their reactoin to the goods is far more an indicator than the speed with
which they click on Paypal.
When I was a newbie eBay seller, too many buyers held me over a barrel
because they felt their item was the wrong shade of purple or they'd paid
37p too much shipping or they didn't realise when I said good condition I
didn't mean excellent....their demands to me with hints at -ve were
tantamount to extortion as far as I was concerned.
As a buyer I leave +ve as soon as I'm the happy recipient of the goods won,
irrespective of whether the seller has left me feedback or not. I have
given scores of +ve's where I have not received any in return from sellers.
That's a shame, but I'm still alive!
But now, as a seller I leave feedback as soon as I know the buyer is happy -
and to convince me of that they need to put their money where there mouse is
and post +ve. If they're not happy then I do my best to work it out.
Whatever which way you prefer feedback, someone has got to go first. I
expect to go first when I buy, and go second when I sell. That 50/50
balance seems fair to me. I buy a lot on eBay. */Everyone/* can't go first.
Or are you of the opinion that */everyone else/* should go first? :)
At the end of the day life and people go on, even without feedback! So I go
by the (seller) axim - if you don't want feedback, that's cool - you don't
need to leave any.
Have a good day!
Absolutely, I've bought a couple of items from one seller and had absolutely
first class experience from him, but some clown left him three lots of
negative feedback within a week - all complaining about the quality of items
purchased which hadn't yet been shipped!
I totally disagree with you. You're making a profit but STILL expect to get
positive feedback first before you'll leave any.
As someone who's making money out of the whole process you - or anyone else
selling on E-Bay - should be made to make the first step in the feedback
The NGS N Gauge Modern Area Group website can be found at:-
I'm sorry but most sellers would agree with me. If you sold a lot on eBay
you probably would too.
As others have said, feedback is for after the deal. The deal isn't over
until the seller has his funds AND the buyer his goods. The buyer is at the
end of that deal, he's the only one who knows the state of the delivered
item, he has the advantage - so he should post 1st, not demand */even
further advantage/* by insisting on feedback from the seller.
What possible reason has a seller not to leave feedback after he has
received it form the buyer? NONE! He must have been happy with the payment
or he wouldn't have sent the item!
...what could be fairer than taking turns like that? :)
All this said - the odd lost feedback isn't really that important, no matter
how much eBay goes on about how it is. I don't bid more $ if someone has
1000+ instead of 20+. I believe the majority are fundamentally good. And 5
years and a 1200+ rating on eBay have completely supported this theory.
So don't let your eBay feedback rating worry you too much. I don't EXPECT
feedback. I really don't care if I don't receive it from buyers, (though I
am slightly miffed if I don't receive it by return from sellers, but not for
long...life's short enough as it is.) Every 3 seconds a child dies from
poverty they say, so all this eBay and toy trains is just a crock really.
Seems reasonable to me. If the buyer is contemplating posting negative
feedback then something has gone wrong and they should contact the
seller to put things right. Hopefully then they'll be able to post
positive feedback. Only then does the seller leave feedback on the
*whole transaction* including any resolution phase. If the buyer just
posts negative without attempting a resolution then he's a tosser and
the seller is best to wait before posting their feedback.
I don't know who your seller was obviously, but there are those sellers
who complete hundreds or thousands of transactions every day. They
cannot possibly leave individual feedback, and use one of the various
eBay seller tools to automatically leave feedback for them. This isn't
feedback extortion - it's simply how eBay's seller tools work. No-one
will have read your feedback - you got a positive for a positive,
selected randomly from a pre-set list. By the same token if you had
left a negative (without attempting to resolve the issue) you would have
been left a negative. Your comment will be noted by other eBay users,
and that is the aim of the whole exercise, but at the end of the day by
leaving a positive you indicated that overall you were happy with the
As a buyer, I always leave feedback as soon as the item arrives, and I'm
happy with it. As a seller, I wait for the buyer to leave feedback. If
they don't that's up to them - I'm buying/selling goods, not feedback.
I've only ever had to leave one negative for a non-payer, but left it
knowing full well I could have had a retaliatory negative - feedback is
just a number, but loss of money is real! Minor niggles have been sorted
out satisfactorily - I even left a positive for a seller who genuinely
mis-described an item, but didn't hesitate for a second to refund in
full on return.
In case anyone was wondering, I am still at the magic 100%, and a
negative now will barely make any difference to my percentage. And yes,
my imagination has dried up to be able to leave individual comments, so
feedback left tends to be selected from a list, with maybe a tweak here
I feel the feedback system of seller leaving it after the buyer does so,
works - it helps prevent a buyer from deciding an item is unsuitable or
something then seeking retribution using the feedback system, without any
attempt for both parties to fix things....... personally, I never leave
feedback first if I am a seller, as the likelihood of communication between
parties when there's a problem is near zero - the buyer will just let fly in
many cases. To have the right of reply through the feedback system is really
the only comeback the seller has after that.... if he has already left it,
he can't then go on to change it. All that can be done is an addendum, but
this doesn't alter the original positive or negative rating.
I speak from some experience - not huge but still significant - more than
550 transactions at 100% positive rating(mostly international transactions).
I have had hassles though, always to do with postage costs. I refuse to be
extorted by sellers who try price-gouging on and have had to make several
complaints because of it...... which made absolutely NO difference at all,
but you gotta do what you can to curb this behaviour. This particular
behaviour by sellers is probably the most talked about thing on the eBay
forums - yet eBay fails to act on it because they figure (I am assuming
here) that sellers pay fees, not buyers.
For example I bought a tap from the UK (I am in Australia) for 5 GBP. Before
the auction ended, he sent me an estimated cost of 9.71GBP (the precise
amount I paid for another tap) and then tried to hit me with a FURTHER 40GBP
before he would send it to me, stating it was oversize and overweight for
Royal Mail's normal shipping rules. What the seller didn't know is that this
was the second one of its exact kind I had bought from the UK and I knew how
much postage was. . Either he was lazy or lied, or both OR he decided he
didn't get enough for his tap and decided to bolster his sale with this
charge. I explained how I knew what the correct cost should be and referred
him to the auction number as proof. He lodged an unpaid item strike when I
told him I wouldn't pay what he asked - I appealed and explained to eBay my
position - I lost.
You will see a lot of auctions for items at .99cents - then you look at the
shipping costs and they are astronomical - this achieves two things (apart
from alienating people) - 1. it avoids eBay fees based on the sale price
(Postage isn't factored into eBay's fees) and nets naive sellers who don't
read the fine print, of which there is usually heaps! In 7 years of being on
eBay I reckon I have seen it all, and then someone will come up with some
new scam to suck people in.
Apologies for the rant - eBay is just one of my pet subjects....I think it
is an incredible system and when used correctly is wonderful, but scumbags
abound..... just look at the number of unbelievably cheap Plasma TVs,
high-end car stereos and laptops etc. that are supposedly available from
China or the Ukraine...... those buggers are netting millions from newbies -
and it takes so bloody long to complain because of international shipping
times..... by the time the buyer "gets" what's up - there's swirling papers
and tumbleweeds where their money used to be.
yes, the 40GBP impost was added after he called the post office .... he
wouldn't even taker the thing down there to get the real cost - slack and
not sure what you mean by repeat buyers/sellers but my overall rating is in
the high 300's with multiple transactions from a single buyer/seller only
counting as one feedback point.....which makes sense to me up to a point.
I'm not sure, but it may be that you get another point after some time has
elapsed and it is a different series of auctions, but I doubt it - that's
how it should be I reckon.
Of the 550 transactions I've had, I have had three items damaged in
transit - each time the seller made-good.
The worst experiences I've had are: One seller decided to send something via
international courier from the UK, or so she claimed, therefore sent me
another invoice (that SHE made up to look like an eBay invoice) for a
further 77GBP on an item that cost 13GBP! Nothing happened to her even after
I scanned the Royal Mail stamp on the parcel and sent that to eBay! Hope her
medication kicks in sometime soon. Finally, the piece de resistance - just
prior to last Easter I bought two locos - a Caledonian Single and a super
detailed Britannia - the Brit had serious money put into it and was lovely.
I think I won them at reasonable cost. Anyway the seller sent me an invoice
for local postage, even after responding to my question regarding shipping
to Australia AND posting it on the auction page, that they would be happy to
do so! I emailed immediately for the adjustment to postage costs and asked
them to note my address and confirm that I was the guy who they responded to
earlier. Never heard back til after Easter and what I got was an unpaid item
dispute opened because their "policy" was to do this if someone didn't pay
within seven days! Things went downhill from there! :)))) Within a few days)
the items were relisted and I was prevented from bidding again as they
blocked my bids due to my being a delinquent bidder! The wonderful ending to
the story though is that I got a mate to bid on the Brit again ( I had
already bought another Callie....ok ok - several) and I won it for 26.20GBP
where [previously I had won it at 52.33GBP!The planets aligned for me that
I am sure everyone will have stories like these and I apologise for going
off topic yet again.
I realised after I posted that my comment could have implied shilling,
but I meant nothing of the sort - it was a reference to your score
compared to the number of positives you have! I do know your ID, but
I'm certainly not going to post it here.
Don't you just love it when something like that happens? Like when you
get beaten by a sniper (yes - I snipe as well!), then win a later
auction for a lot less.
I rely on it!
especially with my addiction....ahem....passion! Caledonian Singles, Lords
of the Isles and Rockets.
The prices vary wildly for these and lately, even though I have not bought,
man there have been some bargains out there - one Lord went for 34GBP! And
that was boxed with a clerestory carriage - I was dumbfounded - well, maybe
just dumb, because I expected it would go for high 60's so didnt bother
but it all evens out and after all, with 6 or more of each, how many of the
bloody things do I need.........!
Got a very near-mint Caley Single scheduled to appear on eBay at 20.30 on
30/3/06. Intrigued to see what sort of response this will get; got to be
the best of these I've seen in the last ten years.
Robert Flint said the following on 21/03/2006 10:10:
No, no, no!! This subject comes up time and time again on the eBay
discussion boards, and eBay themselves suggest that the buyer leaves
Feedback shouldn't be left by either party until the transaction is
complete. The transaction isn't complete until the buyer has received
the goods, and has indicated that he is happy with them.
A seller leaving feedback first is leaving themselves wide open to
abuse. The buyer can simply decide he doesn't like the item, and leave
a negative, or realise that it wasn't sent by trackable means, so does a
chargeback to get his money back as well as keep the goods.
Incidentally, the idea of "blind" feedback is a good one on the face of
it, but don't forget that feedback isn't for those involved in that
transaction, it is for others to be able to make a judgement. Also, you
can't block a user from reading feedback without blocking everyone else.
What's to stop someone simply logging in under a different ID? I have
two IDs for instance (the second one for posting on the boards), and
others have several IDs.
At the end of the day though, the feedback system is entirely voluntary
- don't ever, ever chase for feedback, as you may not get what you were
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