This might be of interest to those of you seeking to purchase DCC chips
and bits from ZTC.
While I don't really object to paying 7.5 pence per minute to ring the
states etc, this kind of charge made by a UK company to contact their
order line to order their products seems to be a bit rich. Rip off
springs to mind.
I do however object to overcharging for the manual supplied - after I
had been told it would be supplied free of charge with the chip. Another
£12.50 [plus VAT] to ZTC. Well as a British company they probably need
all the help that they can get and who knows they might actually survive
if they keep at it :0)
Then of course we come to support. No don't laugh [although it is
laughable] I can just hear those of you who know better saying "Wot
another idiot" :0) It is as always only as good [or not] as the guy who
answers the telephone [at 7.5 pence per minute of course]. Then when
this fails because the guy was clueless [a very with hindsight problem
with lighting] you can always phone back to speak to someone better
informed, [yes at 7.5 pence etc] and take the opportunity to complain to
the boss. Lots of excuses [expensive excuses on that number] and
promises of better service in the future. Along with a refund [still
The above is generally meant to be a tongue in cheek swipe at the sadly
too usual sort of service supplied by UK companies. However I "was"
quite interested in ZTC equipment. Sadly no longer. So please be warned.
After all you might be the next idiot in line for a repeat of my
enlightening experience. [Couldn't resist the pun]
16 years ago