Hi All This might be of interest to those of you seeking to purchase DCC chips and bits from ZTC.
While I don't really object to paying 7.5 pence per minute to ring the states etc, this kind of charge made by a UK company to contact their order line to order their products seems to be a bit rich. Rip off springs to mind.
I do however object to overcharging for the manual supplied - after I had been told it would be supplied free of charge with the chip. Another £12.50 [plus VAT] to ZTC. Well as a British company they probably need all the help that they can get and who knows they might actually survive if they keep at it :0)
Then of course we come to support. No don't laugh [although it is laughable] I can just hear those of you who know better saying "Wot another idiot" :0) It is as always only as good [or not] as the guy who answers the telephone [at 7.5 pence per minute of course]. Then when this fails because the guy was clueless [a very with hindsight problem with lighting] you can always phone back to speak to someone better informed, [yes at 7.5 pence etc] and take the opportunity to complain to the boss. Lots of excuses [expensive excuses on that number] and promises of better service in the future. Along with a refund [still waiting].
The above is generally meant to be a tongue in cheek swipe at the sadly too usual sort of service supplied by UK companies. However I "was" quite interested in ZTC equipment. Sadly no longer. So please be warned. After all you might be the next idiot in line for a repeat of my enlightening experience. [Couldn't resist the pun]
Cheers.