I recently received a kit that had erroneous build information in the manual (an ARF from Model Tech). The data caused me to ruin the wing mounting plate in the fuze rendering it useless without major rebuild and covering. I called Tower and they told me they could do nothing, I had to call the manufacturer. Watch this space for what I hear from the Mfgr tomorrow.
It's not surprising that Tower couldn't do anything. Model Tech is not their brand. They don't have anything to do with them. Tower just sells the kits. Tower is not responsible for Model Tech putting screwy instructions in the box.
I for one have never had problems with Tower's customer service. Take responsibility for your own actions. Stop looking for someone else to blame.
I'll concurr, I've had nothing but good experiences with Tower's service.
Doc
In my experience, Tower has fantastic customer service and is one of the best mail/web-order companies of any type I've ever dealt with.
Good flying, desmobob
Excuse me but I resent you telling me this is my fault. When I build I always read the manual first and the begin. This manual is clearly wrong and due to it I have a ruined fuze. What are you, a rep for Model Tech? Keep your opinions on other modeler's abilities to yourself. And by the way, Merry Christmas to you.
Yes, in some instances but we'll see how Model Tech responds.
The first thing one should learn when assembling anything from off shore manufacturers is to trial fit everything before committing to final gluing.
As for Tower Hobbies I have found them to be very good in the customer service department.
Red S.
"JACOB" wrote in news: snipped-for-privacy@rogers.com:
For what it's worth, if he was building a Model Tech Simply Magic, the instructions probably are wrong. On mine, the instructions for drilling the wing mount holes neglect to mention that the holes are already there, complete with blind nuts. The holes were covered over with monokote (or whatever they cover with), so I didn't find out out about them until my drill hit the metal blind nut. In my case, the result was a little messy but not unrecoverable. Could have been a lot worse, though. If I'd had the bad luck to have my drill more-or-less centered in the pre-drilled hole, the bit would have seized on the blind nut and . . . ohh, the possibilities get ugly very quickly.
I agree, though, Tower was acting appropriately in referring him to Model Tech. And while everyone's defending Tower's service (it's always been good for me, too), nobody's defending Model Tech.
I resent you thinking it was Towers fault for Model Tech putting faulty instructions in the box. Maybe you should talk to Model tech before you go spouting off about how you screwed up your model. Any body with an ounce of common sense and building experience can usually tell when something they read is wrong and would screw up their model. Model Tech gave you an instruction manual, but you are the one with the glue and hobby knives and such. No one forced you to do it. Stop thinking that you are perfect and can do no wrong. Maybe you misunderstood the instructions? Did you think of that?
Hmmm... I have had excellent service from them. In fact in a case where I had two engines that did not run properly it turned out that one was in failure mode for one part and the other was in failure mode for a different part, they worked with me to canablize one good running engine before shipping the other back for repair. I was impressed.
| Yes, in some instances but we'll see how Model Tech responds.
Odd. I thought the Subject of this post was `TOWER HOBBIES SERVICE SUCKS', but it seems that you're really telling us that `MODEL TECH SUCKS'. I have a hard time understanding the confusion, but perhaps I'm just a bit slow.
In any event, you'll find that most people here have very good things to say about Tower Hobbies service. They may be the industry leader and quite often the industry leader has awful service, but this is not the case with Tower.
I've ruined kits myself by misunderstanding poorly written instructions. Sorry to hear about your misfortune. (To be fair, I've also had kit makers send me new parts for free because I misunderstood their instructions. Perhaps Model Tech will do the same ...)
I think what he meant was it's not Tower's fault. Again, they noly sell the stuff, they don't manufacture it or develop instructions for it.
I've been buying from Tower for almost 20 years and have never had an issue with them.
How exactly do you learn that? By screwing up first? Or maybe you can recommend a book.
It comes from a time when modelers cut parts from printed sheets of balsa, basswood or pine, or traced them from plans painfully scaled up from magazines. The fits were less than a precision laser cut fit most of the time so you measured, fit, trimmed, refit and finally when glued. Of course the glue took several hours to firmly set so you had an opportunity to check things more than once. Yes, and by screwing up first when balsa wood (if you could even find any during WWII) cost the equivalent of a few hours of hard labor for a kid. Modeling was a rich learning experience that molded a lot of our lives. Many lessons that didn't come as an ARF version. :-)
Ah, memories from a by-gone era.
Our models took so much time, devotion and discipline to design and construct that we had no choice but to wax philosophical upon their demise.
Non modeling kids were busy waxing other things while we toiled busily away, trying to make our dreams of flight come true.
Ed Cregger
Regardless of where it comes from, everything should be trial fit prior to gluing...
Common sense would dictate that - obviously a trait zara lacks....
Maybe I should have been more definitive - you seem unable to grasp concepts. How would a newbie know anything ? Where would he learn other than trial and error, or maybe some advise from some of the big Blowhard "experts" on this group.
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