MEW

I buy my copies of MEW and ME from the local Newsagent and have done for 10 years now. Has anyone in a similar position managed to obtain an actual refund yet?
I believe that the front cover is a clear breach of the Trades Descriptions Act in so far as the description on the cover of the book is clearly designed to fool you regarding what is actually inside.
I sent off my complaint to Magicalia yesterday.
I'm really seething over this as I like to think that I am not easily conned. However there is a first time for everything - and a last. If no refund is forthcoming, then I have just bought my last copy of any Magicalia publication.
Tony K
Reply to
tony
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I also buy the magazine at the newsagents. Owen Davies replied to me this morning telling me that they'll send me a refund cheque.
Magicalia set there stall out as a company who specialise in onine communities - ME and MEW are their first venture into print. I'll be pretty sure that they're reading what we are writing and taking notes.
Regards
Charles
Reply to
Charles Ping
I buy MEW sporadically from newsagents, probably rather more than 50% of issues. I've been seriously thinking of taking out a subscription, as we don't have a newsagents around the corner. I would have bought more regularly if we did. I had a look in WH Smuts the other day just to see what the fuss was about. There were two copies in their sealed bags, that is what smacks to me of it being a con, you don't know what you've bought until you get it home. I did make sure that at least the next potential customer has a chance to check what they're buying ;-)
As a pullout in the regular mag it would have been A Good Thing. To charge full cover price for it, and put it in a sealed bag, stinks of oppurtunism; the sort you'll only get away with once, thogh.
Cheers Tim
Dutton Dry-Dock Traditional & Modern canal craft repairs Vintage diesel engine service
Reply to
Tim Leech
Tony
This is a copy of my recent e-mail to Enchanas:
To: snipped-for-privacy@encanta.co.uk Subject: MEW Plans List From: Chris Edwards Date: Wed, 13 Dec 2006 14:27:25 +0000
Dear Mr Davies
You don't know me but I just wondered if you were aware of the enormous surge of ill-feeling the recent issue of your plans magazine has created in the model engineering world.
I belong to a considerable number of model engineering clubs and organizations and I have to tell you that the recent publication of your plans list, in the guise of a regular magazine, in a sealed plastic cover, without any forewarning or publicity has created a widespread feeling of antipathy towards Encanta.
It's not the fact that many off us feel that we've been deliberately ripped of for the £3.75p we paid but the fact that an otherwise trusted friend - MEW magazine (of which I have an unbroken run) - could stoop to such shabby and ill-considered sharp practice.
It seems you see your target market quite simply as a source of revenue to be cynically exploited whenever an opportunity arises - I, for one, have already told my newsagent to cancel my order for any further copies of MEW, the contents of which, like ME have disappointed for some time.
Christopher Edwards
....... this was my reply from Owen Davies:
To: "Chris Edwards" Subject: RE: MEW Plans List From: "Owen Davies" Date: Wed, 13 Dec 2006 14:39:40 -0000
Dear Mr Edwards
I am sorry that you are disappointed. We have had a number of model engineers who had asked us to resurrect the plans service and newsagents will only accept magazines with cover prices. The issue was bagged because of a catalogue which a supplier had asked us to insert.
Given you valid criticisms, I would be more than happy to refund the cover price in full if you could email me your address.
Kind regards
Owen Davies"
I think their justification is very thin. If they *only* wanted to promote the plans list, why didn't they simply do so within the (pitifully thin) magazine itself, or enclose it as a supplement, like the ArcEurotrade brochure Davies refers to. I'm too p***** off to bother to reclaim my £3.75. YMMV. --
Chris Edwards (in deepest Dorset) "....there *
must* be an easier way!"
Reply to
Chris Edwards
Snip
I have written to Mr Davies and pointed out that because of a clerical error whilst standing in WH Shifts I managed to buy 39 copies and could he please refund the £146.25..
. -- Regards,
John Stevenson Nottingham, England.
Visit the new Model Engineering adverts page at:-
formatting link
Reply to
John Stevenson
ArcEurotrade
easier way!"
Chris,
I feel it is very important that you (and everyone else affected ) DO insist on a full refund. If a company like this doesn't suffer financial pain they will just shrug their collective shoulders and think that at least they made a few coppers out of us and effectively got away with it.
AWEM
Reply to
Andrew Mawson
Gentlemen, From my understanding.the MEW at issue(?) contained only a small number of workshop projects in relationship to the other plans. Are we to assume that other magazines dealing with the rest of the plans were also being targetted?
I hope that you all read up my earlier reference to the South Sea Bubble.
Norm
Reply to
ravensworth2674
I think the message is getting home. I have heard of a few advertisers who have had invoices for around the £50 mark for the unsolicited adverts in the plans book so we aren't as bad off with our £3.75. Like us they never knew this issue was coming out but Magelica or what ever colour they are painting it this week, knew, and it was well planned as the small print specified MEW Issue 120.5
All so far are asking for credits and that's going to hurt them more.
. -- Regards,
John Stevenson Nottingham, England.
Visit the new Model Engineering adverts page at:-
formatting link
Reply to
John Stevenson
Andrew The sad fact is that we, the ones complaining in this newsgroup, represent just a handful of the poor suckers who were taken in. The vast majority of purchasers will just have accepted it as 'par for the course'. It will be interesting to see if there's any note of regret or apology in the editorial column of MEW in the new year.
Tony Jeffree knows about these things....what's the likely print run Tony? --
Chris Edwards (in deepest Dorset) "....there *must* be an easier way!"
Reply to
Chris Edwards
The lead times for publishing the mag mean that the first issue of the New Year is already put to bed (David Fenner's last issue as Editor, by the way), so it would be February before they could get an apology out in print. David has pointed out to Owen Davies that Owen could very easily use fora like this & the ME grapevine to distribute an apology if he chose to do so. To date, he has had a week to think about it and still hasn't taken up that option.
The circulation of the mag is around the 18,000 copies mark I believe - so there are probably a large number of irritated engineers out there. Happily there are also a good number of fora like this - I gather that the Quorn discussion group has been discussing this issue along similar lines, for example.
Regards, Tony
Reply to
Tony Jeffree
Not quite...the "plans" issue had exactly zero editorial content - it was simply a plans catalogue to (re-)launch the plans service. Thats why there has been such a fuss about it - we were effectively being charged £3.75 for their advertising brochure.
I believe that they pulled a similar stunt with one of the other mags but not at all sure of the details or the customer reaction.
Regards, Tony
Reply to
Tony Jeffree
I wouldn't bet on it. I understand that Owen Davies has had quite a revalation this week in terms of just how close a community Model Engineering is, and just how effective a grapevine it has as a result of the existence of local clubs and electronic fora like this.
Certainly, Magicalia understands electronic media; however, it is still the old (and not all that old either) Encanta staff that are in the driving seat here.
Regards, Tony
Reply to
Tony Jeffree
Chris -
I agree - the idea of making this a paid issue was simply ludicrous. It should have been a free supplement that could have gone out with the subscription & been bagged with the newsagents' cpoies along with the other trade catalogues.
It is worth forcing them to refund if only to underline for Owen just what a cockup he has made - and all it takes is an email with your name & address on it after all. Also, bear in mind that the admin associated with raising a cheque for £3.75 and posting it will cost Encanta/Magicalia/(insert the name of this week's owners) far more than £3.75 - and that is before you factor in the amount of time it is costing Owen Davies to take the flak.
So I would encourage you (and anyone else similarly taken in at W H Smugs) to ask for the refund.
Regards, Tony
Reply to
Tony Jeffree
Tony
Thanks for your useful contributions. I take the point made by both yourself and Andrew - I'll email Owen Davies later today.
Best regards --
Chris Edwards (in deepest Dorset) "....there *must* be an easier way!"
Reply to
Chris Edwards
Trust me, there appears to be a lot more "suckers" out there complaining very vociferously. It planly is a hot topic...:-)
Tom
Reply to
Tom
This incident rang a vague bell that ME had pulled a similar trick in the past. In the late 70's my then young daughter used to bring home my regular order of ME from the newsagents where she earned some pocket money. In December 1977 and 1978 ME issued a 'Christmas Extra'. It was also labelled on the front cover as an Exhibition Souvenir Guide. Editorial content was limited to a few articles trying to encourage newcomers to various aspects of modelling. Nothing of any use to a regular reader unless you happened to be going the the ME Exhibition. Perhaps the 35p then didn't seem so bad, but I remember not being too pleased. I've no idea what happened to subscribers.
Henry
Reply to
Dragon
I 'Googled' Magicalia.
So, according to the blurb they are 'up for top industry awards'
Does that mean we will now get plans for children's spinning tops?
I'm still trying to find where they got the plans for the South Sea Bubble machine.
Norm
Reply to
ravensworth2674

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