I placed an order with this company over a month ago. Took 3 weeks after inquiring myself, to find out kits were back ordered. after the 4th week, said it was in the mail but has not arrived. Said he would put a tracer on it, but won't return my Emails. He was quick on charging my credit card though, got that done in 1 day. Has anyone out there ordered from them? any complications?
Jim DiMambro Discount Hobby Center
347 Oriskany Blvd. Whitesboro, New York, 13492DHC has established quite a bad reputation when it comes to rocketeers. Additional documented problems can be located in the auction forum on ROL and the vendor forum on TRF. I was unaware of their reputation until I paid for a Binder Design Sentinel 54 in August and never got it so I checked into them.
Federal Trade Commission rules concerning mail order clearly state that a credit card cannot be charged until an item ships. FTC does not allow a mail order company to immediately charge a credit card and ship weeks or months later. Unfortunately DHC commonly violates this mail order requirement. To view the complete rule just do a search on the TRF forum using Federal Trade Commission, a rocketeer posted the entire document.
Andrew
I ordered from them once. They had a really good price on something, so I ordered a dozen. Took a while to get, then was charged list instead of the discount. Eventually got a refund, but haven't re-ordered.
Bob Kaplow NAR # 18L TRA # "Impeach the TRA BoD" >>> To reply, remove the TRABoD!
Oops! HPR is screwed again!
Sounds awfully familiar... Unfortunately, their web site isn't tied directly into their inventory (I asked) so their prices & availability aren't current. Like you, they charged my credit card long before they shipped. Also, after I called them to find out what was up, I was told that they held onto my shipment while they waited for certain items to come in. They finally shipped when I chose to substitute what I ordered for items they had in stock. From the time of my phone call to the time I got my shipment (two days ago), three weeks had passed. I placed the original order in September. In all fairness, the substituted items I chose worked out to a little more than what I was charged and everything did arrive. Since their web site is hopelessly out of date as far as availability & pricing is concerned, I would recommend to people wanting to place an order to call them rather than using their web site.
Keith
Sounds awfully familiar... Unfortunately, their web site isn't tied directly into their inventory (I asked) so their prices & availability aren't current. Like you, they charged my credit card long before they shipped. Also, after I called them to find out what was up, I was told that they held onto my shipment while they waited for certain items to come in. They finally shipped when I chose to substitute what I ordered for items they had in stock. From the time of my phone call to the time I got my shipment (two days ago), three weeks had passed. I placed the original order in September. In all fairness, the substituted items I chose worked out to a little more than what I was charged and everything did arrive. Since their web site is hopelessly out of date as far as availability & pricing is concerned, I would recommend to people wanting to place an order to call them rather than using their web site.
Keith
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