There are so many crooks out there trying to get our personal information
that you can't swing a dead cat without hitting a couple of them. A couple
weeks ago I was on a business trip to a military convention in Las Vegas.
The first night there, my wife wanted to check her e-mail so I signed up for
the hotel's wireless service. when she was done, I logged onto eBay to
check a couple items I was watching. The next afternoon, I signed onto my
AOL account and fount over 200 e-mails waiting for me. Since I usually get
10-15 e-mails per day, this caught my attention immediately and I opened a
couple of them. they were all e-mails from eBay confirming newly-posted
items for sale by me. since I hadn't listed 200 items, and, in fact had
listed nothing for sale in almost a year, I opened eBay and tried to sign
in. I found the password I'd been using for almost a year would not work
and I could not sign in - kept telling me the password was incorrect.
The only way I could contact eBay was to e-mail them at their spoof address
so I notified them that someone had hijacked my account and listed some 200
items for sale. eBay sent back a polite canned e-mail indicating that,
since the e-mail did not deal with an attempted spoof or pfishing attempt,
they could not act on it and suggested I sign in and go to the eBay My
Account section to change my password. I sent them another e-mail
reiterating that, since my account was hijacked, I can no longer access my
account in any way. they sent me another e-mail, again telling me to sign
in and go to my account. Luckily, I remembered that a friend had found a
number to call eBay directly and I called him and got it. After reaching
the eBay voice mail (couldn't reach a human), I left a message indicating
the problem and, apparently they got because that evening, all the auctions
were cancelled and that the bids the phony me placed on five other auctions
were also cancelled.
It took me until I got back home to finally reach a living person at eBay.
Once I did, that person was quite courteous and quickly walked me through
the steps to restore the account. However, it highlights the difficulty in
reaching a live person at eBay and their propensity for answering e-mail
inquiries with canned responses that may or may not address the subject of
Cheers: Bill Woodier
In the long history of the world, only a few generations have been
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