Sears' service has gone down, for sure. About 15 years ago I broke an ignition wrench, it was a size I used all the time. I was told that it wasn't available alone & I told her (salesperson) I didn't didn't mind if I had a whole set. Man, she went way overboard on how they couldn't do it, etc. I wrote the manager a letter & about a week later, I had my one & only replacement. Now, we don't have a full blown Sears, only an appliance type store & some tools. What few Craftsman tools I still own, & nothing extravagant, I return for exchange. Last item was a really fine 6" or 8" #2 Phillips screwdriver. They had to order the replacement! When it arrived about 2 weeks later, it was about 2" longer & wasn't even the same model! About all I do is order replacement bandsaw blades from them, but now I bet my new Home Depot has that size blades, so they can kiss that goodbye!