Sears cordless tool

I hope they're more forthcoming with repairs if something goes amiss.

Bill Banaszak

So much for the Craftsman Tool "Lifetime Guarrantee"? Precisely the reason I will not darken the threshold of any Sears store!

AA

Sears' service has gone down, for sure. About 15 years ago I broke an ignition wrench, it was a size I used all the time. I was told that it wasn't available alone & I told her (salesperson) I didn't didn't mind if I had a whole set. Man, she went way overboard on how they couldn't do it, etc. I wrote the manager a letter & about a week later, I had my one & only replacement. Now, we don't have a full blown Sears, only an appliance type store & some tools. What few Craftsman tools I still own, & nothing extravagant, I return for exchange. Last item was a really fine 6" or 8" #2 Phillips screwdriver. They had to order the replacement! When it arrived about 2 weeks later, it was about 2" longer & wasn't even the same model! About all I do is order replacement bandsaw blades from them, but now I bet my new Home Depot has that size blades, so they can kiss that goodbye!

Ah, But Sears is not the sole provider of crafstman anylonger. I can think of OSH for one who also carry it and promintnly so.

rich

Not every Craftsman tool has a lifetime warranty, you should know that sir. I know you've been around the block and over the hill. If you have a hand tool, like pliers, wrench, socket or screw driver for instance, they're covered lifetime. I've returned a few over the years and not once been given any grief. The particular ones I bought on clearence I could have gotten a 2 yr extended warranty for, for $1 but hey, the tool only cost me $10.

I went to my local Sears store, in Leominster, MA, and was disapointed. Those tools are not on clearance sale here, or on any kind of sale at all. They're $30. Rats!

Wonder if this is a deal on ly in certain parts of the country....

That's because Sears owns OSH now.

Mark Schynert

What is OSH?

How long has that been? I didn't know that...huh...

thanks for the heads up. Miss OSH.......

rich

A decent hardware store like home depot but mostly west coast. Orchard Supply Warehouse, but most people started shorting the name to phonetic Osh (like oshkosh) so they started marketing themselves as such too.

rich

So how did they get OSH out of Orchard Supply Warehouse, as in what should be OSW?

Sorry.... I meant Orchard Supply Hardware..... I would have been just as confused....

rich

Any in the Seattle area?

Actually, despite Sears' ownership, I haven't found OSH to have decayed at all. Maybe with time it will. It's gone something like eighteen months so far without a noticeable drop-off.

Mark Schynert

Well, heres my two cents; was walking the dog about a week ago and he wanted to go stake out a new piece of turf. So I let him off the leash and he went up into the woods and did his doggy thing. When he exited the trees he had some thing in his mouth that I assumed was a stick that he wanted to play toss and fetch with. He brought it to me and dropped it at my feet. It was then that I noticed it was a #2 Philips screwdriver, beat up and rusted like hell but the name Craftsman clearly visiable on the handle. The next day I took it to Sears and pre sented it too a hardware department employee. Without any questions he went into the back and a few minutes later presented me with a brand new No.2 Philips that was probably more expensive than the original. I must say gentlemen that I was plesantly surprised or maybe my experinse was the exception from the norm. But still that day they did stand by their promise. Mike IPMS

i cherry pick yahd sales, fleas and pawn shops for craftsman stuff.