SolidWorks Corporation's response to the need for improving the speed
of service pack installations (by replacing SP2.1 with a "new" SP2.1)
is appreciated; however, I have the following observations and
1. Wouldn't it be in the best interest of SolidWorks Corporation and
the 300,000+ user community for users to have been immediately and
directly notified(via e-mail broadcast) instead of haing us rely upon
chance visits to the support site and discussion groups or other "word
of mouth" propogation?
2. The less the prior 2.1 service pack is used, the more valuable time
will be saved! It seems as though policy is to inform only on an as
needed basis. It's apparently similar to an automaker looking to avoid
issuing a formal recall but fixing customer's cars as they exhibit
problems, while the other owners slowly learn about the "silent"
3. How can users tell the difference between the old and new versions
of the SP2.1 files? As far as I can see, the file sizes, times and
dates (contained in the self-extracting executables) are the same in
both cases. Wouldn't it have been better for SolidWorks to issue an
SP2.2? Perhaps it's assumed that most users have yet to download SP2.1
and, as a result, will obtain the newer, faster version, but the
existing old copies of SP2.1 may be unknowingly propogated for use on
many more seats than need be.
4. Can't the Windows Installer patches be made "intelligent" enough to
verify (before upgrading time is wasted) whether the pre-existing
installation of SolidWorks can in fact be patched? I, for one, made
the mistake of repeatedly attempting to upgrade a downloaded version
of SP2.0 to SP2.1 to no avail - the process would complete, but my
installation remained at SP2.0. A dialog box prompt to inform one that
the current installation must first be uninstalled would be of great
benefit! Uninstall/reinstall is, of course, what I ended up having to
5. The "logging" capability of the Windows Installer should be OFF by
default for speed reasons, as has been discovered and explained, but
should be available as a toggled option for those users who may need
or want to employ it.
6. I haven't tried the "new" SP2.1, but hope that the improvements is
speed are easily noticed.
7. SolidWorks has stated that in the long term, the Windows installer
is and will be a good thing for all. I have to wonder what is actually
Per O. Hoel
- posted 18 years ago