I just bought a Syncrowave 250DX Tig Runner Package with a Pulser and a Sequencer as options for $3699. When I ordered the machine from my supplier I made sure that the options would be installed at the factory since it was a direct ship from Miller. I called the other day when the machine didn't arrive and the salesman told me that they had run into a problem. He told me Miller did not install these options anymore and that they would be sent to me as field installs. They told me that they would install the options at no cost however the machine would have to be shipped to them in CA. I need the machine and don't have time to wait weeks for the machine to get upgraded.
So just to confirm what was going on I called Miller and spoke to a lady who told me that they do not install these options anymore at the factory and they are shipped as field upgrades only. I would have to take the machine to a Factory Authorized Repair Agent or risk voiding the warranty to get the options installed. This puzzled me as to why they would not install these at the factory. None the less I am going to have to get them installed at a cost of $55/hr and it will apparently take anywhere from 1.5-2.5 hours to put them in. Anyone have any experience with these upgrades and how complex they are to install? Thanks, Steve