Is it normal for a locksmith to charge extra when the cylinder is shot?

Nov 06, 2026 Last reply: 9 hours ago 5 Replies

First reply

FoxJuniper_1959

The price jump was probably legit, and I'll explain why. Rekeying only works if the cylinder is healthy. The locksmith pulls the plug, swaps the pins, cuts you a new key. But if the cylinder itself is cracked or the internal mechanism is shot, there's nothing to rekey. You…

Read the full reply

So I had a guy come out last night to rekey a deadbolt on my backyard shed after I lost the key. He quoted me a flat rate over the phone, showed up, took one look at it and said the price basicly doubled. His reasoning was the cylinder inside was broken and couldn't be rekeyed, so he had to swap in a new one instead.



Here's the thing I don't get. The bolt itself is fine, the door is fine, it's just the lock part that's dead. I kind of assumed rekey and replace were close to the same job. He also mentioned the hardware was a weird mix, like the outside piece didn't match the inside piece, which he said made it harder to work on. Is that a real thing or did I get upsold?



I paid because it was late and I wanted it done, and the lock does work now with the new key. I'm just trying to figure out if his pricing was legit or if I should've pushed back harder. How do you all handle it when the price changes after the tech is already standing there?


The price jump was probably legit, and I'll explain why. Rekeying only works if the cylinder is healthy. The locksmith pulls the plug, swaps the pins, cuts you a new key. But if the cylinder itself is cracked or the internal mechanism is shot, there's nothing to rekey. You can't pin a broken lock. At that point the only real fix is a new cylinder, and that's a different part cost and a different job. So no, rekey and replace are not the same work, even though they look similar from the outside. The mismatched hardware thing is real too. It's way more common than people think, usually because someone before you replaced one side with whatever the hardware store had that day. When the outside and inside halves are from different manufacturers or different generations, the screw alignment, the tailpiece, and the mounting holes can all be slightly off. A tech can burn a lot of extra time fiddling with that. I've opened up doors like that and just stood there shaking my head at what some previous owner glued together. Where you might have pushed back is on process. A fair locksmith gives you the new price and waits for your ok before touching anything, especially on a flat-rate quote. Once he saw the broken cylinder, he should have said something like 'this can't be rekeyed, replacement runs X instead, want me to proceed?' If he just did the work and then told you the number, that's the part I'd have an issue with, not the price itself. Also worth asking for the old cylinder back. Some guys keep the old parts, and you want to see what he pulled out. If it genuinely looks busted, you got a fair deal. If it looks fine, that's when you call and ask questions.

As for handling it in the moment: it's ok to say 'hold on, call me a price and I'll decide.' Worst case he packs up and you pay a service call. Late at night with a shed you can't lock, most of us just pay. You weren't dumb, you were tired.

This thread is reassuring for me actually. I just moved into an old house and the back door has one of those setups where the deadbolt and the handle came from what looks like two diffrent decades. I haven't had to call anyone out yet but I keep wondering if I'll get the same surprise when I eventually want the locks changed. Question for the regulars here: is it normal to ask for a quote range upfront over the phone, like 'worst case it costs this much'? I'd rather hear an ugly number before the guy shows up than after.

Something I learned the hard way on my own garage side door: ask the tech to hand you the old cylinder before he packs up, not after. Mine looked fine at a glance but when I actually pushed the plug out later (just out of curiosity, it was trash anyway) the driver spring was snapped and two pins were basically powder. Took me two minutes of fiddling to see it, which makes me think a lot of 'broken cylinder' calls are real but only verifiable if you're holding the part.

Also, one thing I do now on any after-hours call: I ask them to text me the revised price before they start, so there's a timestamped record. Feels awkward the first time but nobody has ever pushed back on it, and it takes the heat out of the moment when you're standing there tired at 10pm.

I gotta push back a little on the part about the mismatched hardware making the job harder. Every shed and rental I've touched has some frankenstein mix of parts on it, and it's never once slowed me down. A deadbolt is two screws and a cylinder, not a puzzle. If a guy needs extra time to line up a tailpiece that's his problem, not a reason to double the bill. The busted cylinder story I'd buy, but the 'wierd mix' excuse smells like padding to me. OP, if the new cylinder is some generic big box brand, that's another clue he was swapping parts he alredy had in the van, not doing custom work.

I do commercial rekeys most weeks and the after-hours part is where these bills really balloon. My shop charges a night rate that's basically time and a half, so a shed swap at 10pm is never going to be cheap no matter what the phone quote said. The thing I'd want to know is wheather the original quote was actually a rekey quote or just a come-out-and-look quote. Those sound identical on the phone and they are not the same money. Ask him next time what the price covers before anyone drives anywhere, becuase once the truck rolls the meter's running one way or another.

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required