I have a mortise door lock - no idea what brand and what model. It is installed on an exterior metal double door and this morning the dead bolt jammed and won't fully retract. The deadbolt is the lower part of a mortise lock. Tried for an hour and no luck. Call a local locksmith who had a good experience with two years ago and he said he will send someone over in an hour or two. Someone came an hour later from "A+ Locks" so he contacted another locksmith. OK let's try. This guy is a joke. Tried using his allen wrench to loosen the screws and one screw fell down to the "inside" of the metal door. The he tried to open it brute force buy pushing and pulling and banging the door from the inside, still no luck. I suggested we take the door pins out from the inside and see if we can loosen the entire door and he ignored me. Next he sprayed a bunch of WB40 and nothing he tried worked.
So finally this guy went to his car and got his screw driver, hammer and plier. He jammed his screw driver into the door edge and started hammering, chipping the paint and caused a few scratches. Then he took the plier and clamped onto my solid brass handle and I said to him then "I would rather you not force things and break it I don't know if I can find replacement parts", he ignored me and forced it and "clacked" the deadbolt handle is now loosen. Only the deadbolt is still jammed. But the handle can turn around and around now, something is now truly broken in the lock. Finally he gave up and said to me he will call the guy I originally contacted and see if he can come by Monday, then he left, without putting everything back, loose screws, handles, keys, pins, everything still on the floor, I had to put is back together. While I was doing this, I decided to open up the opposing door (it's a double door) dummy handle. Once I removed it I can see the deadbolt protruding from the other lock. It was not sticking straight into the plate, for some reason it was leaning "downward" a bit and end up getting caught and not able to fully retract. I stuck my index finger in, gave it a lift, turned the deadbolt handle, but the deadbolt handle is no longer connected to the door lock because he broke it. So I use my index finger and just push back into the other side and now the door opens.
With the door opened I can now remove the lock. This is what it looks like:
This is what the double door look like:
I took out this part:
Today he called back and said he found the replacement part. The mortise itself will cost me $200 and the broken cylinder would have been another $100 but since they broke it he said he will charge me half. So to get another mortise I need to pay $250.
I seem to remember most high end locks are around $200 including the handles and hardware. How can the mortise itself be $250? Am I getting ripped off or is he honest? If he is, my lock set is a $500 lock set? and it has no brand name?
Thanks for any advise,
MC