I have an Arrow Entry Lock Series MK11 that I am trying to change hand of lock. Instructions with lock state:
- Insert Key into cylinder
- Insert Awl or small pin throught sleeve hole and while exerting pressure, slowly turn key in clockwise direction until knob catch depresses, then pull off knob.
I have done above but when trying to pull knob off it comes part way and then hits key. Key will not come out of cylinder. Any ideas on how to get knob off?