Hello,
I am hoping we can get some help here with our license manager problem. We currently have a system that is about to fail, hardware wise, and our desperately trying to move our license server to a Virtual Machine. Unfortunately, the problem we are having is related to the feature not found error 127.
After many, many attempts my counter part at work believes this to be a port issue related to the old system. I have searched the web and the forums, and cannot find out how you deactivate the existing license server? Is it as simple as shutting the system down or is there some process to deactivating the existing license server?
This is realistically an hours worth of work on PTC's part, but they wish to charge us for a week at $2,000.00. In the past we have had to get our reseller to recreate the license file, because PTC and a couple of other vendors have a problem with their license generating software.
Last resort will be to go to the vendor, but I am tryng to get a resolution by this morning for our problem.
Thank you David