Not long after the New Year I managed to break the canopy of my Airfix1/48th scale Hawk 100. Entirely my fault, nothing inherently wrong with the part.
I e-mailed Airfix through there web site and explained the situation, asked if a replacement was a possibility and noted that I'd be happy to pay, at the very least, postage for the parts.
At the begining of this week the postman delivered a well wrapped box containing the clear sprue from the kit. This is customer service of the very highest order.
It's also worth noting that this is only the third time in over 35 years of modelling that I've had to order parts from Airfix, once for a Bristol Belvedere and once for a VW Beetle!