Walthers Cornerstone Customer Service

Neb Okla · 2003-12-15T16:49:56+00:00

Last night I was working on assembling the Walthers Single-trick Bridge kitand noticed that one of the bridge sideframes (between the gusset plate andcenter vertical beam) was broken.I thought about re-gluing, but also thought it would look better with anunbroken part.So I went to the website and reported the problem, what kit it was in, andwhat replacement part I needed.To my surprise, before noon today they called to let me know it was on it'sway and it will probably arrive by next Monday or Tuesday.Way to go Walthers!I've had similar issues with other companies who always managed to screw uptheir customer service. Aside from receiving a kit without a broken piece,I guess this is as good as it gets.I've also had similar experiences in the past with Lego (missing or brokenpieces were replaced promptly by them as well.

Dec 15, 2003 20 Replies

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Paul K - The CB&Q Guy 22 years ago

```````` HI, Kennedy

Well, ok, I'll stick my neck out here...Only in photos. (Roger, you've got my back, right? Roger...Roger? ROGER!!)

Paul - "The CB&Q Guy"

- 2004, The Year Of The Layout! -

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Walthers Cornerstone Customer Service

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