Spent much of this afternoon at the Calne Model Railway Show. My six year
old son was keen to aquire something to run on "our" model railway. As the
layout is a small dockside setting, we had established that nothing larger
than a six coupled tank engine would be apropriate, so we were down to
deciding between a Hornby BR liveried Pug or one of the new 08s. There was
only one vendor who had both of these available, so I asked, not
unreasonably I felt, if I could see the 08 taken out of it's already opened
box. The vendor declined, suggesting that the picture on the box was a good
likeness of what was inside........
Now I know what an 08 looks like. I have seen the Hornby model running along
at the back of a layout, and in a glass case at some model shops. Back then
I wasn't in the market for one, today the cash was there and ready, so I
wanted to take a good look before buying.
I didn't hand over any cash, if I want to buy unseen there are plenty of
mail order suppliers I could use. Given the benefit of time I will get out
of town and check out one of the nearest specialist shops, at least I will
then have the benefit of seeing the model runs properly before I take it
I'm wondering how others consider this kind of vendor's approach? Is this
normal, or am I not taken seriously because I have my six year old in tow -
that means I CAN'T be a serious buyer? Since my return to model railways in
the past few years I have found a disturbing number of shopkeepers who hold
their customers in complete contempt. Should I just be more thick skinned
and accept that customer service is no longer part of the job?
- posted 16 years ago