Dapol stand @ Warley

So the deluge will be solely on the Bachamnn stand with people paying the full price despite the opposing stand having the same stuff at a discounted price...............

Mike Parkes snipped-for-privacy@mphgate.removetoreply demon.co.uk

The message from "Paul Harrison" contains these words:

For two years running I've watched folk buying stock from the Dapol stand, and buying it as though no more would be made - ever.

They were buying it at RRP, and were doing so happily, when just a few yards away the same items were available at a discount at the stand of a "normal" stockist. I have a degree in Mean (according to my kids) so you can guess where I bought my supplies of Dapol rolling stock.

Dapol have just accepted the situation.

Its a pity they have no stock in as I have a few locos that they could exchange for me. They run like as they were thrown together, But I forgot Dapol will not replace items returned directly to them under gaurenty.

"Paul" wrote

That's why we won't stock Dapol products!

John.

Well, UK Sale of Goods rules say that you should take it up with the retailer who sold it, not the maker. So perhaps Dapol are correct ?

- Nigel

"Nigel Cliffe" wrote

That's strictly correct of course, but if Dapol had anything about them they'd bend over backwards to keep their customers sweet. After all it shouldn't make much difference to them whether they get faulty goods for rectification or exchange from the retailer or the end-user, unless of course there's the need for a refund.

John.

Whilst you or I may prefer to return stuff directly to the maker, the maker is acting with legal correctness to refer you to their retailers. I'm not saying its good customer practise.

I don't have any Dapol products, they've not impressed me enough to make me spend money on them. But that applies to most makers stuff. Usually I'd rather scratchbuild slightly obscure things than run RTR.

- Nigel

"Paul" wrote

That's no longer the case, I think the agreement between Bachmann & Bob Russell has recently expired. I'm pretty sure that Bachmann now do all Farish warranty repairs in house.

Never had any serious problem getting Fairsh (or Bachmann) stuff repaired, although at times it has taken longer than I might have liked.

John.