I ordered a few servo extensions and y-harnesses from servocity. I do not have an immediate need for them, no new projects, but the price was petty good and I know I'll need them in the future. Since Hitec flight packs are much less expensive than Futaba, I ordered them with Hitec ends. They didn't receive their order of Hitec y-harnesses, so Tom called me at home and asked if it was OK to substitute Futaba brand harnesses instead, for the same price as the ones I ordered. He offered to send some Hitec ends to replace the male connectors so I wouldn't have to cut the tabs off of the Futaba parts and I said that would be fine. When the order came in, he had actually changed out the ends for me before he shipped the order. I think it was very nice that he did this.
I sent an email thanking him, then decided I'd post this.
They've been criticized a bit in the past week or so for dropping the free shipping on small orders. While I like free shipping, it seems to be very rare in the RC industry on small orders.
I used to order full size race car parts from Jeg's. They had "free shipping" on most items, but every order had a "handling charge" of about $5. Of course $5 to get a $700 torque converter that weighs about 40 pounds, to your door, is still pretty cheap.
Carrell