I rang Chesters about these in January, was told that all their sales people were away because of the Ally Pally show. I was promised that someone would ring me back, I'm still waiting..........
Feb 8th I rang them again, and specifically checked what price, as it was a while since the ad had appeared, I was told £28 for the 125mm & £26 for the 100mm dia., inclusive. I decided I would go rash and get one of each, as I've got a couple of sets of S/H collets, one chuck to mount on a rotary table & the other on a camlock backplate for the lathe. They arrived last Friday, look fine apart from the crummy hook-type spanner, no complaints for the money. I opened the invoice this morning, was horrified to find they've charged me £39 + VAT each, total £91.65 which is a difference of £37.65 more than I was expecting. Rang their sales dept., the guy I spoke to was perfectly friendly, accepted without a murmur that there had been a mixup, and offered me a credit note for the difference. I've never bought from Chesters before and may not want to again for years, so I held out for a refund to my card. He tried to tell me that they couldn't do that, but eventually passed me to someone senior who was most unfriendly, refused to accept my version of events ("I'm not calling you a liar but......") and eventually offered me, as what he portrayed as a huge concession, the same credit note which I'd been offered with no argument 10 minutes earlier. he even told me that the other guy had no authority to have offered me that credit! He refused point blank to make a refund, and when I said that I would rather return the goods than pay £39 + VAT each, I was welcome to pack them up & send them (at my expense, of course) but there would be a 10% restocking charge. He was not in any way prepared to concede that Chesters might have got it wrong, and the offer of a credit note was purely a gesture of goodwill. They have taken my money without my authority, and refuse to return it without strings which mean they retain a percentage.
I've spoken to the card co., & unfortunately they say they can't do anything because there's nothing in writing. Any suggestions? OK, it's not megabucks, but it's made me extremely angry, especially the attitude of the senior sales guy. I got the impression that he is well practiced in dealing with unhappy customers.
Rant over, but the lesson apart from choosing who you do business with, is that if buying over the phone by credit card make sure you are told what the exact amount is which will be charged to your card, and you take the name of the sales person to whom you've spoken, maybe get his mother's maiden name while you're at it <g>. As much detail as you can. There still would be no guarantee, but it would be a start. It's apparent that the guy who took the order didn't process the card, he must have handed the details over for someone else to deal with and they just charged out at current list price.