Hornby Acquisition of Lima Now Approved

But... isn't HSBC based in Hong Kong? HSBC = Hong Kong and Singapore Banking Corporation, no?

Martin S. wrote:-

HSBC stands for Hong Kong and Shanghai Banking Corporation. It is now and always has been based in London.

(kim)

No and No,

The HSBC headquarters is right here in Canary Wharf.

It was 'Hong Kong and Shanghai Banking Corp' but, if I remember correctly, moved its HQ to UK when it bought the Midland Bank. Keith Make friends in the hobby. Visit Garratt photos for the big steam lovers.

"MartinS" wrote

Nope, it's based in London, but even so all of the call centres and card authorisation in done in India, which results in long delays and some difficulty in understanding.

John.

HSBC stands for the Hong Kong and Shanghai Banking Corporation, which has always been a British bank, in British Hong Kong until it became apparant it would be handed back to China, at this point HSBC bought Midland as a foothold in Britain, and moved the HQ to London.

In terms of call centres, the total staff who work in overseas call centres is about equal to those working in UK call centres, and the overseas centres deal with calls from the US, UK, Canada, Aus, NZ, HK.......bit of trivia for you - some work from the Middle East and elsewhere in Europe is actually sourced into Britain...

Ian

The post was about the LIMA Group which I understood was Rivarrossi/Arnold and Lima.

That is what I meant by covering it all as N Gauge.

Some people didn't like the UK outline stuff and some did. There is a lot of continental stuff too. So lets not just judge things by UK parameters folks.

First Direct is part of HSBC and they have their call centres in the UK.

"Yoda" wrote

That may be true, but all HSBC credit cards (and that may include those issued by First Direct) are authorised in India.

John.

That may be true but not all HSBC call centres are outwith the UK

"Yoda" wrote

If that's the case then I must be pretty unlucky because I've yet to ring one and find that it's in the UK.

John.