Tower Hobbies ??? The Good, Bad and the Ugly...

Well, I hope you didn't pay for them. If they send you the wrong product (or misadvertised), they are responsible for the cost of returning them or they are free to you.

NO, see:

Jim - AMA 501383

D&JWatk> Are they possibblu 4" dia x 1/2" thick. Or the hole in the middle 1/2" > dia.

Tell them that. I opened the package to measure them. They won't take them back. They are nice wheels. Maybe someday I'll have a plane that is the right size :-)

Jim - AMA 501383

Paul Mc> Well, I hope you didn't pay for them. If they send you the wrong

Doesn't matter. If they sent you something you didn't order, then they are responsible for either replacing them or refunding your money.

Why not? I once ordered an item from Tower that was not as I expected. I returned it and they credited it back to my credit card. No problems.

Bob Kaplow NAR # 18L TRA # "Impeach the TRA BoD" >>> To reply, remove the TRABoD!

I'm getting pretty irritated with them. I placed an order on 12/26, all items in stock. All small stuff so, as we know, all they have to do is stick it in a padded envelope and drop it in the mail.

So here, 1/3, still haven't received it, and tomorrow is Sunday.

It's in standard mail and it takes them forever. Always order Priority. When you placed your order, what was the date span given as delivery times? (It's at the top as you confirm your order. What? You didn't print the page?)

remember back when the standard was "six to eight weeks for delivery" ??

Sitting on the front steps everyday waiting for the mail man to bring the box from Phoenix or Penrose...and it did seem like forever.

John

Have you tried going to their web site, check your account, and your order history?

It will give you the status of your order, date shipped, and tracking number if applicable.

Hint: IF they shipped it via R R Donnelly, the tracking information will be totally useless, AND there is a pretty good chance that your package will lay somewhere for an indefinite period of time before it actually moves.

HINT 2: YOU CAN specify your preferred shipping method, and they will send ALL your packages via that method.

HINT 3: Just because the web site showed in stock status of all your items, It DOES NOT mean that they were all in stock at ONE location, OR at the Chicago area location. Shipments to me from the new warehouse in Reno typically take an extra three to five days

YMMV bob

My favorite is this BS. It's been going on for several days...

"Package tracking information provided by R.R. Donnelley Logistics If an error message appears below, it simply means that the package has not yet been entered into the R.R. Donnelley Logistics tracking system or the system is temporarily down. If an error message is displayed please check back later. Please check back within 24 hours to see more tracking details."

I guess I've been spoiled by FedEx and UPS because I thought package tracking meant you could actually get some information.

I thought they did phone directories, when did they start package shipping.

Bob Kaplow NAR # 18L TRA # "Impeach the TRA BoD" >>> To reply, remove the TRABoD!

Well, this thread is crossposted on rec.models.rockets (which is where I'm actually reading it) and rec.models.rc.[air,land]... which group are you reading it on?

-dave w

As far as I can tell, they've never actually started...

This is being read in rec.models.air. Cross posting is highly discouraged because that's why we have topic specific groups. I've left all the other groups in the "TO" box above so that other's might see this and quit doing it.

MJC

I got sick of waiting for my order so I called Tower yesterday. As it turns out RR Donnelley Logistics is just some company that picks up orders from Tower's warehouse and brings them to the Post Office for shipping. I found out that the online tracking number that Tower emails you is 100% useless.

I live less than 4 hours away (by car) from the warehouse from which my order is being shipped. The shipment left 10 days ago and I'm still waiting. Next time I'm going with UPS or FedEx...