My sincere thanks to the customers dept. at Revell Germany. In less then a week they provided me with a replacement part.
Vielen Dank, meine Herren!
Cave Putorem
- posted
19 years ago
kudoos for Revell Germany
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- posted
19 years ago
I recently had the same experience. That's what I call customer service (Kundendienst)
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- posted
19 years ago
I have had Revell come to my assistance twice - one time a clear frame was missing, and in a week I had one delivered, and another time I asked for the possibility to buy a clear frame for another kit to do some conversion, and I got one for free in less than a week. Just superb service.
Both of those were direct to Revell in Germany, but recently I had a replacement frame for my Trumpeter P-38L from The danish agent, it took a little longer, but I got it without any trouble. (Upper wing poor casting outside the left engine in the flap area). Also a good service from the shop Vest Jysk Hobby and agent Danmore Hobby.