I called the distributor today, and still no idea of when I may get the
parts - a metal hinge fret and the instrument panel film. They claim they
haven't got any in since they got my complaint (January 5), Yet all the
hobby shops are advertizing - back in stock for February. The real message
here is check your kit and return it if anything is missing. Unfortunately I
started building before taking inventory. In some cases where there's a
major screwup like the windscreens on the Mig-3 they get a shipment of
spares - those guys got quick service. I was starting to be a Trumpeter fan,
what with the Aircraft carriers and the K-5, but their customer support, and
some of the major screwups like ejection pin marks on the outer surface,
has me thinking a lot different now. I tend to dislike negative posts but
can't help but wonder if anyone else has had a bad experience or is it just
me. Their attitude seems really like they're doing me a favor instead of
correcting a screwup on a product they should be responsuible for.
If it makes you feel any better, several weeks ago I used the "contact us"
feature on the Trumpeter web page to ask for a replacement part for the 1/32
I got a response from them within 2 days informing me the needed part would be
mailed to me right away and I was qite hopeful. However, to date, it has not
"The world would be a much simpler place if every one could pick
and choose their obligations, but we can't and we shouldn't."
Major Charles W. Whittlesey
Thanks for the reply. This is interesting - when I spoke to them they
used the Mig-3 as an example of a problem with many kits - in this case the
windscreen. Trumpeter realized they had a problem and sent a supply of
replacements. These could be shipped as the complaint came in. Was your
problem with the windscreen? Otherwise you're probably in the same boat as
me, or they ran out.
Actually I find that to be a bit disturbing also. that they may still be
shipping although defective and letting the hobbist find the problem. Some
of us buy for future builts and don't always do a part by part inventory. I
can remeber posts about Tamiya's distributor having parts on hand - and I
believe for some kits you could actually purchase an extra sprue.
I know their policy has turned me off on their products - guess I'll
never have a 1/48th SM79 at this rate.
If you're interested in their '60 Pontiacs there was a report - briefly
- on Hobby Heaven's message board about the less than satisfactory
chrome parts. As I read the later comments it seems the chrome is
rather flat. I think folks deserve to hear about a 'flaw' in a somewhat
expensive car kit so they know what they're getting.
Bill Banaszak, MFE
Not to end up a Trumpeter basher - but it seems alot of the kits have
some weird characteristics, On the F4U-4, the tail wheel retracts, but the
main gear and all the doors don't. There's alot of eject pin holes -
sometimes on the inside - sometimes on the outer surface. The control
surfaces have hinges - on the fret I'm missing - yet once you put the push
rods in place they can't move. The review on the net indicated that the
hinges on the wing fold prevent the wing from closing. I read this after
purchasing the kit. Yet, It looks like it builds into a really nice display,
I would like to finish it if I can ever get the missing parts.
My next buy would have been the F4U-1 or the SM79. The 79 also has its
(correctable in genreal) problems but is the only one in town. Somethings
are really hard to correct such as a bad finish on chrome, and that's where
we should try to notify each other via sites such as this.