I know a lot of you have dealt w/ Ebay and such so just posing this question:
I bought some casters from Ebay. A set of four. Seller had a buy it now that included shipping. Figuring his starting price plus "normal" shipping was about the same as the buy it now I just hit the buy it now to not have to wait(and monitor an auction).
Sent money via Paypal very quickly. Recieved a package about a week after payment.
The box looked pretty rough. After opening the box, there are only three casters in the box. Considering the condition of the box it is feasible that the remaining caster fell out. I think someone would probably notice(these are 2000# casters).
Contacted the seller. He told me to check with the PO. They said anything that falls out ends up in some "dead mail" department.
At this point, it's my feeling that I paid for 4 casters and it's the sellers responsibility to provide me with such. He did offer to "give" me another, if I pay for shipping. This isn't unreasonable, but see previous. I already paid for 4. I counter-offered to split the shipping w/ him. Last contact from seller was Friday.
I don't know if the package was insured.
What would you do?
JW