Unexpected file format

Just talked to a customer who had trouble opening part files he had
created from STEP-files. Every time, he got the error message
unexpected file format.
I could not open his part files, but he could open a part file that I
had generated from STEP, so the problem was somewhere in his system.
Everytime he imported a STEP file, some template error message came up.
The problem, it showed out, was that the path for templates under
options - file locations did not point to his templates. This was the
solution this time. Unexpected solution as well I guess.
Andreas BB, Application Engineer, ProNor AS
Reply to
Andreas Blom-Bakke
Loading thread data ...
This is typical of a network problem.
Can he not remake the file from STEP?
Andreas Blom-Bakke wrote:
Reply to
P.

PolyTech Forum website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.