Hornby Carriage wheels.

There is, as the manufacturers contract is with the retailer, so the customer goes to the retailer and then the retailor goes to the manufacturer. (there may be other steps involved depending on distribution chain etc).

In practice, a lot of manufacturers (I'm talking in general and not just model railways) do warrant their products with e.g. a 12 month guarantee which is always stated to be in addition to "statutory right". The latter being the right under the sale of goods act against the retailer.

Manufacturers and retailers will also try to sell you an "extended warranty" through which you can pay for cover which you may very well have under the SOGA anyway, depending upon the nature of the fault.

MBQ

From memory Peco ads in Model Railroader over the years have intimated that they comply with NMRA standards!

Greg.P.

I was just teasing...

Consumers union did a study of "extended warranties", and came to the conclusion they were an unnecessary expense. In the unlikely event you needed the coverage, the repair would cost the same as the warranty. Which makes sense.

When I bought the Mac Powerbook, the retailer said that the extended warranty basically covered the cost of a new battery, which I would likely need around the time the warranty expired since rechargeable batteries have a limited life.

wrote

Hornby offer a three month guarantee, Bachmann six months - or at least that is my current understanding.

John.

"Greg Procter" wrote

Sorry Greg, I was referring to the UK market. Clearly I would mostly be unaware of what British companies claim in overseas markets.

John.

Fair enough, but the rest of us are forced to take a wider view ;-)

Greg.

Similar studies shows that in the UK and you can even work it out for yourself although some shops throw in an extended warranty for free e.g. John Lewis 3 years for TVs.

Chris

Which leaves the retailer with the problem if it can be shown there is a manufacturing fault as under consumer protection legislation a purchaser can make a claim against the retailer up to 6 years in England and Wales or 5 years in Scotland after buying the item.

Alan

is that right ! Can you point me to the relevant legislation, must go back to my retailer mail pal and re-open our conversation !

Cheers, Simon

"Alan P Dawes" wrote

That is strictly correct, but the item only has to be of saleable quality for a 'reasonable period' of time taking into account the price paid.

For instance it would be totally unreasonable to expect a 'biro' to work for

A manufacturer is unlikely to leave a retailer in an impossible situation, and I believe that Hornby were giving a certain retailer credits for 'faulty' Zero 1 controllers for a number of years after they were discontinued.

I wasn't impressed when I heard that same retailer was wondering around swapmeets in the North of England buying they up cheaply so he could send them back for credit.

John.

A quick guide is on the gov site:

Alan

Thanks for that, here we go again .....

Cheers, Simon