I was wondering if Hornby's customer care were having problems with their E
Mail. I have sent them 2 E Mails (need a live steam spare) over the last 10
days and had no response. Anyone else been having problems?
"Rob Kemp" wrote
Hmm, I finally got a response  to my first email - but only after
complaining to Mr Kohler that it was practically impossible to get hold of
Customer Care (used to be more appropriately called Service Department)
either by phone or email.
 Customer Care phoned to say they were responding to my email by phone
and not by email - fairly self-explanatory I would have thought without them
telling me, although I'd have thought it would have been quicker to simply
reply by email. They advised that the parts  I'd ordered would be sent
 the wrong parts arrived.
Now I've got to go through the whole process again to try and get the parts
These were not the bits I ordered for you Rob. I've not had a response yet
to that email.
Out of interest, how would anyone who doesn't have email access
contact Hornby with regards spare parts? Most people and companies now
just seem to assume that everyone has net access but that is far from
Worse than that - Hornby no-longer produce service sheets for service
dealers; they are expected to be able to access them on the Hornby website
(not that I can ever find them, which suggests their website is as crap as
they are at answering emails).
If anyone can tell me where these service sheets are I'd be grateful.