I was wondering if Hornby's customer care were having problems with their E
Mail. I have sent them 2 E Mails (need a live steam spare) over the last 10
days and had no response. Anyone else been having problems?
Rob
"Rob Kemp" wrote
Hmm, I finally got a response [1] to my first email - but only after
complaining to Mr Kohler that it was practically impossible to get hold of
Customer Care (used to be more appropriately called Service Department)
either by phone or email.
[1] Customer Care phoned to say they were responding to my email by phone
and not by email - fairly self-explanatory I would have thought without them
telling me, although I'd have thought it would have been quicker to simply
reply by email. They advised that the parts [2] I'd ordered would be sent
by post.
[2] the wrong parts arrived.
Now I've got to go through the whole process again to try and get the parts
I wanted.
These were not the bits I ordered for you Rob. I've not had a response yet
to that email.
John.
Out of interest, how would anyone who doesn't have email access
contact Hornby with regards spare parts? Most people and companies now
just seem to assume that everyone has net access but that is far from
the truth.
":Jerry:" wrote
Worse than that - Hornby no-longer produce service sheets for service
dealers; they are expected to be able to access them on the Hornby website
(not that I can ever find them, which suggests their website is as crap as
they are at answering emails).
If anyone can tell me where these service sheets are I'd be grateful.
John.
To be expected, it takes a computer expert ! 2 clicks, with 2 seconds
thought cos its late.
use
formatting link
or select 'customer support' followed by 'service sheets'
Now how illogical is that ?
or am i missing something ......perhaps they just loaded them ?
Cheers,
Simon
"simon" wrote
Thanks for that Simon, but when I went into Custom Support there was
absolutely nothing there, and that was immediately after Customer Services
told me they were on the website.
John.
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