Just wanted to publicly congratulate Smer for some outstanding customer service. I've been making the Inpact 1/48 Bristol Bulldog, and bought the Smer (ex-Merit) one for the decals, because the Inpact ones were seriously old. Everything went well until the last (fuselage) roundels+checkers, which shattered as soon as they hit the water.
I sent a mail (in English) through the Smer website, not expecting much, but I thought it was worth a try. I didn't get an acknowledgement, but yesterday, six days later, an envelope dropped through my door, with priority postage on it, with a complete replacement decal sheet (better printed and even brighter colours than the previous one!)
So, I'd just like to say a big thank you to Smer, and I wish every model company had the same attitude to customer service!
Best regards, Matt