Has anyone here ever had success contacting Revell?
I recently received my long awaited Visible B-17G kit, and the one critical
part (the clear left fuselage) was marred dead center next to the waist
gunner window. I could fix any other part, but not the clear plastic
fuselage. I dutifully followed the instructions given on Revell's Website
but have not heard back from them. When I sent the original request in
their site said they would reply in one week. Now their Website has changed
that to eight weeks.
I've sent two e-mails via their feedback form - no reply. I've called their
service 800 number two times and been rolled over to voicemail both times.
After leaving my phone number and a description of my problem, I have
received no reply.
I'd be happy to purchase a replacement part, but their online order page has
no parts! I've tried their "How are we doing?" link and got a 404 page not
found error. This is the mark of a quality company that wants to stay in
Any advice would be greatly appreciated. In the meantime, if anyone plans
on contacting Revell, good luck!
- posted 14 years ago