I purchased a Springside white metal kit of a road vehicle about three years ago at a show from a trader I can't remember, but only recently got round to opening it up. A part was missing, so I emailed Springside and asked if they may send it. It arrived today - excellent service from them.
R.
While we're on the subject of good service my recommendations goes to Expo Tools(*), Axminster Tools(**), Mainly Trains(***) and despite not buying anything recently our good friend John Turner (****).
(*) Very quick to reply to emails and quite happy to "chat" over the net to ensure that what was ordered/offered is the same as what is actually wanted. (**) Very quick to address a concern and supply of spares. (***) What can be said that hasn't been said already? Dave Cleal = top Johnny (****) Managed to find some ratio coaches for me a year or so ago that were currently out of production. BTW John, if you're reading this do you have any of the new production GWR 4 wheelers if so, what are they like in terms of flash on the frame and how much are they going for. (usual email works).
My "Good service" awards go to:
Express Models - ordered Wednesday at 3.30pm. Arrived Thursday 10am. Branchlines of Exeter - next day as long as you catch him before his 2pm trip to the Post Office!! Mainly Trains - ordered online on Boxing Day - received two days later.
Cheers, Mick
Recent good service (as I don't normally do mail order for my own personal reasons)
I ordered by phone a new Hornby class 31 from a well known model shop in Hull. After talking that I could have it the next day (which was NOT preferable as I would be in bed from a night shift) the said retailer agreed to post it a day later so I cold receive it when I would be in and awake! Still less than 48 hours from ordering!
Now that is service at 53a Models ! Thanks John.!
I also had to return my ZTC 511 back to the makers. Now it did cost me a small fortune to send! but service ! Consider I sent on a Thursday, they were working at Nottingham exhibition over the weekend, I had the new upgraded model on my doorstep by Tuesday ! (However a week later, I'm still waiting for the postman to bring my second controller ordered and paid for at the same time but not yet arrived!
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