There's much personal criticism on this newsgroup - and many suggestions about how to post - but very little advice.
I'm trying to build a train set - but that's clearly by the by - you all want to be Bill Gates ;-)
One piece of advice was to read Martin S's post - the first was very useful, I responded to it before you shouted. His latest goes like this (because none of you read previous posts):
'You could try directing your complaints to Hornby Customer Service, though from experience it's unlikely to do you much good. I complained about their points and new couplings; they sent me new ones for free, but they weren't any different; I still have to make DIY modifications.'
I'm an Internet professional - but if you don't have HTML in Canada / LegoLand that's OK.
I'm sending all of my kit back to Hornby - I'll keep you posted on the results.
Some of you should stop advising on the Internet - and start building railways again.
Here is my personal e-mail address so that you can insult me: snipped-for-privacy@lineone.net.
My name is Nick Allen MSc FRAS
Good luck with your trains.